Universal Orlando Resort Hotels Safety Video
Hello. Here's a message from your Universal Orlando Resort Hotel. Lots of good stuff is happening here for everyone's health and well-being. First off, there are some important new rules about what we do and you do, even before you get here. Don't worry, it's nothing crazy. For example, everyone is required to wear face coverings throughout your stay, except when you're lounging by the pool, swimming, or eating. And we ask that you wash your hands with soap and water often. See? Simple stuff. It's also super important for everyone to be well from the get go. So we're checking temperatures of all guests, team members, and vendors upon arrival. Anyone with a temperature of 100.4 degrees Fahrenheit, that's 38 degrees Celsius, or greater, will not be allowed to check in or stay. And there is one more big reminder. Older adults and people of any age who have serious underlying medical conditions might be at a higher risk for severe illness from COVID-19. So for the benefit of everyone, we ask you to stay with us another time. While you've been making plans, we've been busy getting everything ready for you. You notice at the moment you step in the door. The lobby has been carefully spaced to respect social distancing measures. There are markers to help keep everyone six feet or two meters apart. And only one member of your party needs to go to the front desk during check in. Now, when we say your room's been waiting for you,w e really, really mean it. When possible, each guest room is kept empty at least 24 to 48 hours between guests and it is thoroughly cleaned and disinfected. We've enhanced our already stringent protocols and increased how often we clean public spaces, restaurants, bars, and elevators, as well as high touch areas like remotes, phones, door handles, and the like. Elevators are frequently cleaned and limited to one travel party per elevator. In addition, hand sanitizers are on every level. In fact, you'll find hand sanitizers in convenient spots all over the hotel, right where you need them. Throughout your stay, you can choose more contact free experiences as you enjoy the hotel and are amenities. When you request fresh linens or towels, they'll be delivered to your door. Restaurants and bars have been reconfigured to allow for proper spacing. And all restaurants offer the option of taking your meal to go in disposable containers too. Also, in-room dining orders will be left by your door in disposable, eco-friendly containers. Ready to relax by the pool? All challenges have been properly spaced and are sanitized between each use. Ready to head to the parks? They're just as safe, short right away. Of course, throughout your stay you have access to chat your service, our hotel wide texting service, to stay connected with updates during your stay. And finally, express checkout lets you be contact free with checkout via phone, text, email, or you're in-room TV. We've been busy doing all this and more to make your stay as awesome as possible and right now, we couldn't be happier about it.